Customer Service

Our Commitment to you

Our customers are very important to us, as such, always strives to provide you with the highest level of service and customer care. However, sometimes things go wrong and we may fall short of our usually high standards.

What to do if you have a complaint

Should you need to make a complaint, you can do so by contacting to us by telephone, email, or letter to:

Cottage Street Mill

Cottage Street


SK11 8DZ

Telephone: 0161 729 0007


How we will handle your complaint

Whether your complaint is made in writing or verbally, it will be referred to the Compliance Team where one of our Complaint Investigators, will investigate and respond to your complaint.

We will: